I’m going to try to write a blog post today in the vein and spirit of an ad colleague I admire greatly – Mr. Sam Meers. He writes great observations on business practices, pulling from ordinary life experiences. I hope I do justice to his style today.
One of the things that has bugged my husband to no end over the years is when we’ll drive by an office building in the evening, and the automatic sprinklers are bursting out water…..in the rain. Or the day following a rain. He’s right, of course. It’s incredibly wasteful. My problem-solving brain ponders this every so often. I’ve wondered why these automatic sprinkler systems don’t seem to have some sort of moisture-content trigger, rather than a timer. Or at least an employee designated to switch them over to “manual” during periods of heavy rain (like we’ve had the past two weeks – 12+ inches!)
Today, I glanced out my window and saw that the shady side of my building was a congregation area for all the young punk geese who are unicolor and fluffy and awkwardly gaggling about while their parents keep watch and let them feed. I decided to get a closer look, and walked around my desk to stand right up against the floor-to-ceiling windows. I needed to see over the row of hedges, and indeed, there were a whole bunch of birds, some chilling out, some nibbling.
And then I felt it.
A burst of hot air.
From the baseboard heater that runs along the length of the windows.
It’s in the 90′s here. Fahrenheit.
Mind you, I have a thermostat in my office, and it’s set at the lowest setting possible, because I’ve noticed it just never seems to cool down. Gee. No wonder. So we have a call in to maintenance, and soon I’ll stop wondering if I’m going through early menopause every afternoon.
It made me think, though, how much money is wasted by such simple, common-sense practices. You don’t run a space heater at home while you crank down the a/c, do you? Because not only does it cost money, it’s silly. We’re grateful for the rain (in moderation), because it means less watering. This building has been paying for more electricity, because they don’t come through and turn the heaters off when the seasons change. The a/c works twice as hard, less effectively. Boy, I’ve had jobs like that. Doing something the same way as always, because a boss doesn’t want to question the client or the process or suggest a different way of doing things.
Contraindication is used mostly in medical terms, but it certainly applies to situations like I’ve described. It could also apply to a certain oil company who is under the microscope right now, and needs to portray an image of dedication to undoing the worst ecological disaster, ever. Such a visible leader/representative of the company might want to take a break, say, to watch his yacht race, but that would be contraindicated, because it sends the message, hey, I’m going to spend some time on a sport most of you cannot relate to AND I’m not spending time on the disaster that happened on my watch. Tony Hayward, I get it. I bet your life sucks really, really badly right now. You want your old life back. Guess what, it’s not going to happen for a long time. As long as there are tar balls and people wondering when their car’s going to get repossessed because their livelihood was taken away from them, you have to maintain at least the appearance of diligence. No fun for you until your chores are done, that’s how I was raised.
And as for businesses who cut staff and make the ‘survivors’ work harder, and tell them they’re expendable, while keeping spouses on payrolls? One place you might find some extra money is in your landscaping budget. Or your own pocket. Berating and punishing contraindicates a productive work environment. People are your greatest asset, and how you treat them during the bad times, when they want to hang on to their jobs, will serve you when the tide turns. Will you see mass exodus? Or devoted loyalty? The tides are turning in the job market, slowly but surely, and I’ll have my own schadenfreude moments when I see trapped friends finally able to burst free and go someplace new.
Me, I’m in a good spot, thankfully. Life is pretty darned good. Apart from the extra heat.
UPDATE: Since I started/finished this post, Tony Hayward got sacked from being the point person on this oil spill. Hope the new dude learns from his predecessor. I am available for common-sense consulting, should you need it.
I have a fascination with Lady Gaga, I’ll admit it. I have always loved dance music, and she churns it out like salt-water taffy. But her videos – lord – they are something else. She makes mini-movies with bizarre storylines, insane costumes, and all with a healthy dose of sexuality bordering on soft-core porn. Take a look (fair warning for those watching at work – there’s swearing and a nearly-nekkid GaGa):
I love it. I think her latest video is exceptional because it unabashedly works product integration into the show – who’d a thunk Lady Gaga could elevate making a sandwich with Wonder Bread and Miracle Whip to such heights? She flashes her Virgin Mobile phone at us several times, and the old-school Polaroid gets props as well, and the prison guards use the PlentyOfFish dating site. Even Diet Coke (I do miss you, friend) has a supporting role – in the form of giant hair rollers. A fast-food joint also gets a nod, and Quentin Tarantino’s infamous “Pussy Wagon” is resurrected. I’m sure there are more brands there – this is just my takeaway from watching it once. Also got a chuckle out of the guard’s line, “I told you she didn’t have a dick”… a little GaGa fuck-you to the internet speculation that she’s a hermaphrodite or really a man. At this point, who cares?!
Just as OK GO had to secure a sponsor for their equally brilliant (though wildly different) Rube Goldberg video, in order to allow embedding, I expect we’ll see more product integration in videos like this – and it won’t feel bothersome because we’re being highly entertained. Embedding videos means the record company isn’t making money off the views, but if they can get their nickels another way, through sponsorships and product placement, it allows videos to be more viral, gaining more exposure for the artist. OK GO left their label EMI at least in some part because of the control they were exacting over their video distribution – and OK GO is actually one of the most viral-video-creating bands, ever. (Think of how many times someone sent you a link to that treadmill video!)
So, because I can, here’s that video from OK GO:
21-paintball-gun salute to our indie boys, and if I had a crazy rotary telephone hat to tip in your direction, Ms. Ga, I would.
I do enjoy Ms. Lampanelli, she pushes things right past uncomfortable, and I just love any no-holds-barred sort of humor. So to be served an ad featuring her upcoming show? Great! Win! I even clicked “like”. I’m interactive that way. ~gives you saucy marketer look~
But then look right below it – one of the several thousand “get free products at home” ads I’ve gotten on Facebook for the past few months – usually it’s a fabulous gadget, or M&Ms, or some makeup, or something relatively girly, yet fun….. but today? Today I get Always Maxi-Pads, sitting there teasing me with their enticing …. wings. Because when I think, “Hey! I am so signing up for something that promises to give me something free and fun, like candy, or an iPhone, because I really, really think this company needs someone to to “test” their products and provide feedback to help these mom and pop companies like P&G, Mars, and Apple? Dude, I have passed up all those other things in hopes that one day, I could get my feminine hygiene products for free.”
mmmm, yeah. Let me use one of thosee super-absorbent pads to wipe up all the sarcasm I’ve dripped everywhere. There’s a little Lampanelli in me, too, y’know.
Because Plurk/Twitter ran out of room! I’m sharing my thoughts on the Big Spendy Super Bowl Commercials b/c I got tired of keeping my character count low.
Final Final Update:
My apologies to Betty White. I started late and skipped the Snickers spot. Please don’t come and kick my ass. I saw you roast William Shatner and what you lack in football skills, you more than make up for with an acerbic tongue.
If you want to watch all the spots, here they are at AdAge.com.
Final Update,9:00 pm
Congrats New Orleans. Great, great defense, despite me wondering aloud to the dogs, repeatedly, “why so much tiiiime for Manning?” I’m sure the Chiefs will get there next year. (try not to snort all over your screen, k?)
Egads, yet another eTrade spot. Maaaake theeeeeem stopppppp.
Final flo.tv spot – funny, made the point, but it also made me think – really? Do we need to have television :everywhere: all the time? Heaven forbid you talk to you kids in the car, just keep ‘em hypnotized.
Update: 8:48 pm
WOW. N’awlens is gonna win this, I do believe!
Danica Patrick: you need to find some sort of better gig. Have a little pride in your accomplishments, not your accoutrements.
Denny’s Chickens? Now only require :10 to make me laugh. I reverse my earlier declaration that the campaign was off.
Update: 8:42 pm CST
OK. Ninja Dorito Tim made me laugh out loud. Nice touch with the chip-to-the-neck.
Bud Light Book Club – huh. A bit funny, made the guy look like a total cheesehead. (Hey, I’ll be fair!)
Oh yay, more weird eTrade babies. I didn’t even understand that one.
Yay, the Amazing Race starts next week!
Update: 8:37 pm CST
And Tracey Porter will live THAT moment for the rest. of. his. life.
Audi’s Green Diesel car – nice spot. I’m the recycling nutjob in our house so it resonated.
Taco Bell – kinda lame. Star power be damned, Charles Barkley. Yes, I said it. Please don’t show up on my doorstep.
Update: 8:30 pm CST
I have to say, this has turned into quite good football game.
Honda – interesting I suppose – got the nooks & crannies and a fit for everything message across.
Denny’s follow-up spot – now, this is good. Especially on the heels of Leroy Jenkins, who at least has chicken. The screaming chickens, fleeing respective cities, and the Oval Office scene should make this one of the top-rated spots tomorrow.
Update 8:10 pm CST
Vizio’s new tv? with video apps? WAAAAANT. Pretty cool spot and loads of tiny details for the web-devoted.:cough:
Emerald Nuts & Pop Secret: funny. Odd combo. A bit confusing at first, but I’ve seen enough EN commercials to know they always deliver- gotta love the people-as-dolphins, and kudos for including a dude.
Update 8:08 pm CST
Did you know that in this huge chunk of tv time we call the Super Bowl there’s really only about 11 minutes of actual football PLAYING TIME? There’s just a lot of standing around and getting ready, but not so much action. (article in Wall Street Journal a couple weeks ago.)
NFL: Nice spot, using Arcade Fire automatically makes me feel connected. Except it got used a LOT for the movie “Where the Wild Things Are” and I went to put that in our Netflix queue.
Second time Air Force ran their spot – it’s good. Obviously aimed at chilluns who can read that shit faster than me, on the bottoms of their surfboards and boogieboards.
Time Warner Cable: Wife is swooping in and making you scrapbook if you have Direct TV. Fuck. My. Life.
Quick Trip (local spot) – funny.
Update: 8:03 pm CST
Kia Sorento? Loved it. Sock Monkey is a scamp. Entertaining. The tattoo scene was the best.
Roundup: What are you doing in here? It’s February. We have snow everywhere, not weeds. I hope you didn’t pay a lot.
Budweiser 55: Huh. Eventually beer will be devoid of all flavor, calories and color. It will be called “water”.
Update: 7:59 pm CST
Census: Yay, look at my favorite actors from Waiting for Guffman, etc.
Google! You pretty much rule the school and own the world. Spot gave me goosebumps. Googlebumps?
Update: 7:52 pm CST
Michelob Ultra with Lance Armstrong? Huh. Surprise. Memorable, if only for the surprise factor. Whodathunk he’d spokesperson for beer?
HomeAway.com – good takeaway, disarming to see the stars from movies I saw in my formative years looking like my grandparents.
Bridgestone – whew, I thought we’d have a mysogyny-free 3rd quarter, but good! Way to keep it revived. Message? We’d rather keep the tires than our wife.
Coke! I love your ads, sorry I forgot to give you props for the earlier awesome Simpsons ad, and this safari trek was nifty.
eTrade, thanks for bringing up the rear there with another bitchy woman-in-form-of-toddler ad. Thanks! Because you weren’t creepy enough.
Update: 7:43 pm CST
Miller HighLife – made me chuckle, but not compelling enough to go to the website.
Football: Hank Baskett is gonna re-live that moment for a long, long time. Woof.
PunchBUG! I love it. Nice touch with Stevie Wonder at the end.
Denny’s chickens? Kinda freaky. I kept expecting some sort of fried-chicken dish, much as I oppose putting live animals in juxtaposition with cooked product, so was relieved it was eggs. (good thing no pigs had cameos, given the side of bacon…) I couldn’t tell you what the timeframe is for the giveaway, but I’m sure it will be just as successful as last year’s.
Halftime Show:
I’m not kidding. It’s like one giant run-on ad for the three CBS CSI properties. Coincidence? I think not. Someone had to dust Roger Daltrey off and wake him up.
Update: 7:12 pm CST
So, I’m back. And I’m wondering if CBS, the NFL and the Super Bowl realize that women watch this game, too. (About a third of the audience is female)
The Dodge Charger ad? Meh, fine, all you guys are put-upon and we nag the shit out of you and you agree to do it because, in the end, you get a speedy car. Just to be a bitch (and as someone who knows more about car models than a lot of guys), that rear window is a real challenge to see much of anything, so if it comes with a rear camera option, take it. I found myself going nuts trying to place the voice. (Dexter’s Michael C. Hall, if you were also wondering.)
But THEN, flo.tv? I hate you. Women remove their men’s spines and make them go underwear shopping. Huh. Does this actually happen in the real world?
Teleflora – women are backbiting bitches in the workplace, too. Sweet. I guess the beyotch getting evil flowers in a box from someone in prison was ‘justice’ but still. I kept hearing the arrows whizzing past me at the male target.
Intel – poor man’s Paul Giamatti. Sorta flat. Nice touch at the end though, putting people behind the trademark notes and electronics/brand.
Second flo.tv with the will.i.am re-mix was much better, but it’s too late, I already hate you.
All the Budweiser ads have been meh to me as well. The human bridge was kinda freaky, the Lost spoof was amusing but predictable.
Oh, and Danica Patrick? Please. Someday GoDaddy will just…GO. Away.
6:33 pm
Ads so far: LOVED the Letterman Show spot, with Oprah and Jay. Like, mind-blowing for a dedicated Dave fan. Awesome.
I liked the Dove for Men ad. I would buy it for the Wo.
Let me take a minute to school our friends at the Dockers home office. If you are going to run an ad (a rather weird ad, but it had a great lead-in with CareerBuilder’s startling workplace with underwear-wearing employees) that states “Free Pants” DURING THE SUPER BOWL, you are going to need a bigger server. I immediately typed in the dedicated URL and waited. And waited. After several minutes, it loaded. I clicked on “Men” and the whole fuckin’ thing crashed. Yep, it was me. Guess what – people watch TV and they multi-task. I guess if you wanted hits as your measurement of success – yay! You got it! But how annoying to not have the party ready when we all showed up.
The Doritos ads are… meh – though the shock collar one did make me chuckle. Right now I have two dogs begging to be fed, so I’m going to pause & be back shortly.
It’s been busy. Between going back to work part-time, and having a huge cool freelance project, it feels like I’ve been juggling my time like old times for the past couple of weeks. But of course, it’s great. Friday, we had an awesome new business pitch, and we did a great job – rehearsing several times, hashing through our messaging points, constructive feedback and just a general coming-together …. let’s just say it was a nice way to do business and built camaraderie.
And through all of this, in the back of my head, I’ve been thinking about unemployment, and how it feels when you first become unemployed, and how it evolves, and things you need to do, and things other people should do when it happens to you. Because it sucks royally. So I’ve put together a quick list of the core learning points I got from my arguably brief stint on the unemployment lines. I realize my experience is my own, and my time on the sidelines WAS short, so by no means do I fancy myself the most sage and learned person on the topic. But there were some things I was told when it happened to me, and I recently passed some of those on to a friend of mine, and if it can help someone else, well, that’s awesome.
1. File for unemployment immediately. Do not pass go. Do not wait a couple weeks. Just get yourself into the system. If you received any severance, but you don’t know how much yet, well, just be honest and report everything you can. Your employer will report as well, but the process of starting your benefits will at least begin.
2. If you are receiving severance, get it in one lump sum. You may be getting paid for four weeks’ of time? But if you receive it all at once a week after you leave, you report the amount you were paid, and you’ll discover your eligibility kicks in sooner.
3. Get thee on the LinkedIn. Connect to everyone you’ve ever worked with. Change your status so people know you’re looking for work. There are different camps out there on this? But I can’t tell you how wonderful it was to hear from my client, concerned about my welfare and offering to help me network any way they could. Your soul will need these things. Network, network, network.
4.Get out of the house. I heard stories about some former colleagues who withdrew, just retreated and played video games all day. First off, I haven’t heard of anyone finding a job that way, and second, being isolated gives you WAY too much time in your head to get discouraged. The good/bad side of this vast amount of unemployment is that a lot of folks are in the same boat. Meet at a Panera (free refills!) and just talk. I made some new friends (or finally met my virtual ones) – pensive girl, a new knitting pal – and re-connected with SO many people. I had the time, after all! And it was heartening. To not feel alone.
5. If you know someone (or worked with someone) who’s been let go – reach out. Give them a call, drop them an email, just say “hi”. I had a couple people I shared a lot of time with in my job completely ignore me after I was gone – and even if I didn’t consider us great friends, per se, it would have been nice to at least have heard a “Hey, sorry to hear about this.” I get that there’s survivor’s guilt or you think your own job will be in jeopardy – but at the end of the day, we’re all people, we’re all human beings, and it’s nice to hear that you’re missed. It definitely changed my opinions of the ones who never said a word. (Of course, there are going to be folks you don’t miss for a moment! So there’s a silver thread in that bit of truth…)
6. Accept that there will be bad days. Don’t beat yourself up for them, it’s part of the experience, unfortunately. We are one of the most ‘working-est’ societies in the world, and if you have a career you enjoy, losing it will feel like part of your identity is gone. You will question your skills, your last environment, try to figure out what could have happened differently, but the important thing is to pick yourself up, and keep moving forward. Even if that means standing in place for a little bit.
7. Get a recommendation from your existing employer as soon as you can. I did not do this. If they tell you it’s got nothing to do with your performance (as they told me), then by all means, get a letter so you have that as a reference.
8. Speaking of recommendations, ask for as many as you can on LinkedIn – because these will give you positive input and help you through those days of gloom and paralysis.
9. Consider career coaching (LandaJobNow.com is a great resource here in KC, specific to advertising/marketing folks) to help you with your resume and identify new avenues. I have a longtime friend at LandaJob who gave me some invaluable advice on my resume. As in, suddenly I not only looked great on paper? I felt great. In real life. Unemployment can leave you feeling like your accomplishments have been devalued – but they haven’t. You’re vital and have something to offer the right place!
10. If you can freelance, do it. Just keep an eye on how much you’ll make vs. how much you’re getting in unemployment. If you make more than you’d get on unemployment, you won’t get UI benefits for that week. (You don’t get to have both.) If you make less than UI benefits, the state will calculate the difference and you’ll get a portion of your normal benefit. Your benefits are supposed to cover you (marginally, granted) while you spend all your weekday time looking for a job. If you cut into that, it affects how much you get.
11. Don’t listen to people who marginalize you for being unemployed. Frankly, with 10% unemployment rates, those people should shut their pie holes and be grateful they’re not in that pool. But I’ve heard stories of people being sneered at, asked why they don’t just go get any job, how do they like living off the government, living on the dole. Well? It ain’t welfare, folks. It’s not a huge amount of money, but in my situation, I couldn’t just go and get any old job at minimum wage, because that would have brought in LESS than unemployment, and I wouldn’t have had any time to look for a job in my field, let alone interview. Employers pay unemployment insurance, and this is all part and parcel of being a business owner in the US.
12. COBRA benefits. Right now there is legislation that allows you to maintain your health insurance benefits for the first 9 months at a greatly reduced rate. This is crucial and awesome. I believe you only have to pay a third of the regular COBRA rate. And this counts for DENTAL as well. My former employer didn’t even know that and we had a huge flurry of emails hammering it out because I received a notice from Delta Dental referencing the lower COBRA rate that I should have received. I had even done the math on whether or not to maintain the dental insurance, but seriously, just get it, as one cavity and your out-of-pocket goes way up and beyond the insurance costs, even at the open rate.
13. Common sense stuff – create a new budget right away. We shaved our monthly expenses down rapidly, and in the process, discovered just how much money we saved by simply not eating out. Not that we were dining out on the town with bottles of wine and four-course meals, but when you’re working all day, you’re tired, you come home and don’t feel like cooking – well, those $20-$40 takeout meals add up right quick. We dropped our subscription to the Star (which I confess I still miss, though I feel a little better about not amassing all that paper for recycling), went down to one movie instead of three from Netflix, I extended the time between haircuts, and scaled back on shopping and food choices. CostCo and Aldi’s were my new best friends, along with the sale flyer (online now!) from Price Chopper. I suddenly paused at the prices at coffeehouses, trading in my large lattes for a regular coffee, room for cream.
14. But don’t eliminate everything, if you can afford a little slush in your budget. One of the kind things my husband said to me very early on was that he understood and appreciated how hard I was looking for a job, but that in all of this, I should take a little time for myself, try to have a little fun. Another friend encouraged me to do the same thing. I went to a movie (matinees are cheaper!), and spent money on coffees and even went out to lunch with friends. (Oh, how many lunches I owe people, too. What a sweet, sweet gift it was, to be treated. At first I felt very blustery and insecure, absolutely nobody could pay my way, but I saw that it wasn’t the money I was rejecting, but kindness and generosity. So I accepted it, and look forward to repaying the gestures in fun and unexpected ways in the year ahead.)
If I think of anything additional, I’ll follow-up with a part 2. If one person reads this and finds some comfort and assistance, then it was worth it! Always start your day with breathing, and for that matter, end it on the same task. Hang in there.
I met with a freelancer today & got a project she doesn’t have time to do.
While I was meeting with her, I got an email from a former co-worker, with a freelancing project that may come to fruition down the road.
While I was answering the email on the second project, I got a message on Facebook that my friend sent my email and name to his old boss who’d just posted they needed media freelance help.
Re-entry back to the work world, especially after such a fantastic vacation, is tough. Celebrated my birthday on Monday by going into work….and then each subsequent day brought with it more challenges and projects. Which is great, though I am saying it right now, I will be so happy once we’re completely transitioned to our new billing software and everything is symmetrical!
Our CFO’s birthday was today, and the way treats work, the person who just had their birthday brings in treats for the next person. So I got a Dairy Queen cake. Which was greeted with EXTREME enthusiasm from so many of my co-workers, it kind of surprised me, there were that many superfans among us. Because dude. A DQ cake rocks my world, and I would sing it Michael-Jackson style to prove it.
So we had big pieces for everyone, and then later we had a conference call. I think it was partly a sugar high, but partly me just cutting loose and being wonky for laughs. We were in our creative director’s office, waiting for a conference call to start. I started looking around, and espied two pairs of ski goggles hanging from his coat tree. (We used to have an account that made these things.) I noticed one of them had rose-colored lenses. What wouldn’t be more perfect than rose-colored glasses, for a 4:20 conference call? NOTHING! My co-workers were laughing and my pal Tommy snapped a shot for posterity.
Not quite all-the-way grown-up yet. May not ever actually get there, either.
The first time we saw it, we both sort of looked at each other in an amused, panicked sort of way, as we misplace objects in unusual places all the freakin’ time. NOW. Before I continue, let it be known I am not making light of Alzheimer’s at all. I know several friends who have and continue to cope with their parent(s) going through it. And I realize there’s a difference between me losing a piece of paper vs. someone with the actual disease. What started to really bug me about this commercial was this:
Wife is obviously searching for her keys. Husband is reading the paper on the couch. What does he say? “I’ll help you look.” AND GOES AND POURS HIMSELF A CUP OF COFFEE. Yes, I realize it’s a plot device. But I noticed it after a couple more times I saw the spot, and I went, “You fucker, you’re not helping her at all! You’re getting some coffee! This is all designed to get you into the fridge so you can see the keys behind the creamer!”
Now, the look on his face when he sees the keys is a heartbreaking mix of emotions and the casting was fantastic, they both seem quite sweet, as if they spend every winter doing dinner theater as Mr. and Mrs. Claus. But I still find myself snarking a little bit when I see it.
Apparently, I’ve enrolled in this fantastic offering from Time-Life, and it’s truly the gift that keeps on giving. Last month was rotovirus. This month? I’d had a sore throat for a couple of days, to the point that on Friday, I had such difficulty swallowing, I was convinced it was strep. I availed myself of the latest in health care: the MinuteClinic. It truly is convenient, and rather breezy in the approach. Within five minutes of checking in, I’d had my throat swabbed, and then just to be safe, she did a second one to send to the lab if the insta-strep-test came back negative. Which it did. Much to my disappointment. I know! Who wishes for strep? Well, I do, and have continued to rue the negative conclusion, as I’ve spent the past two days with a Head and Chest Cold of Epic Proportions. I wake myself up with my hacking, and I’m tired & sore from it all. And I have another huge week of work ahead of me, so I’m hoping the worst of it has been experienced this weekend. At least with strep, there are DRUGS to KILL IT.
I tried to go to the KC Addy awards last night – well, I :did: go, but an hour into the event, the fire alarm went off and everyone was told to leave the room in an orderly fashion. What kind of amused me, in my foggy state, was that everyone just went to the various bars and none of the bartenders left their stations. So it didn’t SEEM like there was a fire or any imminent danger? But then the paranoid voice inside me said, “That’s just how it’ll read in the headlines chronicling the aftermath…..’Hundreds Die in Sweeping Fire, Most Taken By Surprise. Fat Girl Trampled to Death, Autopsy Showed She Had Terrible Cold That Must Have Impaired Her Thinking’.” You get my drift. I reclaimed my coat, got my car from the valet service, and went home. With the delay, the evening would be even longer, and I was already disrupting my table with my coughing & the drugs had worn off.
The funniest thing of the weekend was when I posted on my Facebook status that I must have enrolled in some Plague-of-the-Month club, and my husband replied, “for just 1 penny more you can choose 10 more maladies from our fabulous catalog of illnesses!” Never mind it made me laugh like a barking seal. It’s why I loves him!
Well, I can’t take any credit for the negotiation process, it all goes to my sales rep, who may be petite, but can also be quite fierce. She was rather astonished that the person who first responded to me only cut our bill back by $25 (taking the rate hike to 40%, vs. 60%). So she found the right person, and from the results, I can see she went in swinging.
I got off the phone this morning and this is where they stand, my new long-term friends at Time Warner Cable: I get my old, nice, shiny, cheap rate back. For a whole ‘nother year. And then I have a $5 increase. (Plus a 30-day window in which to change my mind & go with someone else.) This happens for the next FIVE YEARS. Always one to boil it down, I said, “So, in five years, my rate has increased only $25?” “Yes.”) This I can live with.
Oh, and you bet your ass I asked to get credited for December’s overages. I was all ready to pull the plug on them (and to see what their best offer to keep me would be), which is necessary if you’re going to threaten them. That they fixed it didn’t completely surprise me? But that they fixed it for five years did, so, with that, I grudgingly give them some props. (And await my credit, kthxbai.)