I’m currently in a battle with the Water Department.
For some unknown reason, my account has been locked. I tried to log in and pay our bill, and surprise! No go. I figured it was because I had signed up ages ago and they just did an overhaul on the payment site. So I called the Action Line today, and after sitting on hold for 15 minutes (being reminded every five that if I indeed had a life-threatening emergency, to hang up and call 9-1-1), I was able to get through. Only to learn “oh, the water department? They all screwed up today, their phones ain’t workin’ and their computers are screwed up.”
The woman on the Action Line took my information, and -I am not shitting you – five hours later, I got a call back. I was told to just plug in my user name and the reset-password they gave me and it should work.
Still locked out. I was informed that “Well, she can get right into your account.” WHO IS SHE. “She’s the lady who worked on this whole new website.”
Gee, you think maybe she’s got some fucking admin privileges I don’t? Because I’m betting she does. Nonetheless, we keep trying. I’m told to wait ten minutes and try again, and someone from the Action Line will call me in fifteen minutes.
I waited twenty minutes, no luck, account still locked. I even went into (gag) Internet Explorer to try it, thinking perhaps our new website is only as strong as its weakest platform. Nope. Still locked out. And it’s been an hour and fifteen minutes since I was supposed to get a follow-up call. Oh sure, I have other options, but I get like a terrier about shit like this, because it’s so STUPID, and should not take 8 hours to fix, or if it does, just say so. And if you think I’m letting go of this? mmmm. Nope. I have a case number.
Gosh. I wonder how they’d feel if I just took such a laid-back approach on payin’ ’em. Something tells me it’s not a two-way street.