Well, I can’t take any credit for the negotiation process, it all goes to my sales rep, who may be petite, but can also be quite fierce. She was rather astonished that the person who first responded to me only cut our bill back by $25 (taking the rate hike to 40%, vs. 60%). So she found the right person, and from the results, I can see she went in swinging.
I got off the phone this morning and this is where they stand, my new long-term friends at Time Warner Cable: I get my old, nice, shiny, cheap rate back. For a whole ‘nother year. And then I have a $5 increase. (Plus a 30-day window in which to change my mind & go with someone else.) This happens for the next FIVE YEARS. Always one to boil it down, I said, “So, in five years, my rate has increased only $25?” “Yes.”) This I can live with.
Oh, and you bet your ass I asked to get credited for December’s overages. I was all ready to pull the plug on them (and to see what their best offer to keep me would be), which is necessary if you’re going to threaten them. That they fixed it didn’t completely surprise me? But that they fixed it for five years did, so, with that, I grudgingly give them some props. (And await my credit, kthxbai.)
Hooray for your rep!!! And congrats to you, for bringing “the man” to task!!!
Good for you! It makes me wonder, though, how much other business they’ve lost from people that didn’t have that connection to get their billed lowered?